Support

Pantry needs location access to find stores near you. Check that location is enabled in the app (tap the location line on the Cart screen) and that Pantry has permission in iOS Settings → Privacy & Security → Location Services.

You can also widen the search radius from the Cart or Browse screens, up to 50 miles.

Pantry supports a set of major chains and finds their real locations around you. Independent stores and chains we don't yet cover won't appear. If a big chain near you is missing, email us your ZIP. That's genuinely how we decide what to add next.

Every price in Pantry comes from the store's own online catalog, the same listing the retailer publishes itself. Nothing is crowdsourced, estimated, or guessed. We refresh the catalog on a weekly cycle, and prices online can run a little higher than the shelf price in the aisle.

The only thing outside our control is timing. A sale can end, or a store can reprice, between our last refresh and your trip. If you ever spot one that looks off, tell us and we'll chase it down.

Prices are looked up one store at a time and some stores take longer than others. The app keeps checking in the background. Prices usually fill in within a minute, and common items get faster over time.

Tell us the item, the store, and your ZIP code. Retailer data occasionally returns a bulk case or a marketplace listing where a single item should be. We filter out what we can catch automatically, and the ones you report are how we catch the rest.

Subscriptions are billed by Apple. Open the app's Profile → Manage subscription, or go to iOS Settings → your name → Subscriptions. Cancelling takes effect at the end of the current period.

Open the paywall and tap "Restore purchases". Your subscription follows your Apple ID automatically, with no account to sign into.